Privacy Policy

Last Updated: October 27, 2023

Welcome to Koolaburra by UGG (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website homedecorsalestore.com (the “Site”) or make a purchase from us.

By using our Site, you agree to the practices described in this policy. Our target audience includes style-conscious individuals who value comfort, quality, and simplicity in home essentials, footwear, and apparel. Reflecting our relaxed California-inspired ethos, we strive to make your experience seamless and secure—just like our products.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our Site:

• Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment details (e.g., credit card information processed securely via encrypted gateways).
• Transaction Data: Details about your purchases, order history, and payment methods.
• Technical and Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referring URLs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze trends, and personalize content (see Section 5 for details).

2. How We Use Your Information

We use your information for the following purposes:

• To process your orders, manage payments, and deliver products globally (excluding Asia and certain remote regions).
• To provide customer support and respond to inquiries (e.g., via email at [email protected]).
• To improve our Site, products, and services based on user preferences and behavior.
• To send promotional emails about new collections, offers, and updates—only if you opt-in. You can unsubscribe at any time.
• To prevent fraud and enhance security through encrypted connections and data protection measures.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist with payment processing (e.g., PayPal, credit card networks), shipping, marketing, and IT services. These partners are contractually obligated to protect your data.
• Legal Compliance: If required by law, we may disclose information to comply with regulations, protect our rights, or prevent fraud.
• Business Transfers: In the event of a merger or acquisition, customer data may be transferred to the new entity under this policy’s terms.

We do not share data with unrelated third parties for marketing purposes without your consent.

4. Data Storage and Security

Your data is stored on secure servers located in the United States and other regions where our service providers operate. We implement industry-standard measures to protect your information:

• Encryption of sensitive data (e.g., payment details) during transmission using SSL technology.
• Regular security assessments and access controls to prevent unauthorized access.
• Retention of data only as long as necessary for business purposes or as required by law.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and monitor your accounts.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience:

• Essential Cookies: Required for Site functionality, such as maintaining your shopping cart.
• Analytical Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads based on your interests.

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit certain features.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Restrict or object to data processing.
• Data portability for transferring your information to another service.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, consistent with applicable laws like the GDPR and CCPA.

7. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us immediately.

8. Changes to This Policy

We may update this policy periodically to reflect changes in practices or laws. The revised version will be posted on this page with an updated date.

9. Contact Us

Thank you for trusting Koolaburra by UGG. We’re here to ensure your experience is as comfortable and secure as our products.