Welcome to Koolaburra by UGG! Inspired by the relaxed California lifestyle, we offer a curated collection of cozy and stylish products to elevate your comfort. Below, you’ll find answers to common questions about our products, shipping, returns, and more.
Product Information
What types of products does Koolaburra by UGG offer?
We specialize in premium bedding, bath essentials, clothing, and footwear. Our range includes comforters, bath towels, rugs, sneakers, boots, apparel for boys and girls, and decorative home accents—all designed to blend comfort with style.
Are your products suitable for all seasons?
Yes! Our products, like sherpa jackets and lightweight blankets, are crafted for year-round comfort. We focus on versatile, high-quality materials that adapt to different climates and settings.
Shipping & Delivery
Where do you ship?
We ship globally! However, due to logistical constraints, we do not deliver to some remote areas and parts of Asia. If you have questions about your location, contact us at [email protected].
What shipping options are available?
We offer two convenient methods:
– Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50, shipped via EMS. Processed in 1-2 days, delivered within 15-25 days after shipment.
– Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50, shipped via EMS. Processed in 1-2 days, delivered within 15-25 days after shipment.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Use this to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If you’re not satisfied, contact us at [email protected], and we’ll guide you through the process.
Are there any conditions for returns?
Items must be unused and in original condition. Please include all tags and packaging. For detailed instructions, email our customer support team.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.
Contact Information
How can I reach customer support?
Email us at [email protected] for assistance with orders, returns, or any questions. We’re here to help!
What is your company address?
Koolaburra by UGG is located at 3734 Edgewood Avenue, Fresno, US 93711.
Thank you for choosing Koolaburra by UGG—where comfort meets style! We’re committed to making your experience as cozy and reliable as our products.