At Koolaburra by UGG, we understand that receiving your cozy and stylish products quickly and reliably is part of the comfort-driven experience we promise. Inspired by the relaxed California lifestyle, our delivery options are designed to bring our premium bedding, bath essentials, clothing, and footwear to your doorstep with ease, no matter where you are in the world.
Shipping Options
We offer two convenient shipping methods to suit your needs, ensuring that your orders for plush comforters, soft bath towels, trendy sneakers, or elegant home decor arrive safely and on time.
- Standard Shipping: For a flat fee of $12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days and delivered within 10-15 days after shipment. This option is perfect if you need your items a bit faster.
- Free Shipping: For orders over $50, enjoy free shipping via EMS. After processing your order in 1-2 days, delivery takes 15-25 days post-shipment. It’s our way of adding extra value to your shopping experience, ideal for those who love saving while indulging in affordable luxury.
Processing and Delivery Times
Once you place an order, our team works diligently to process it within 1-2 business days. This includes carefully packing your selected products—whether it’s a cozy sherpa jacket or a beautiful bath rug—to ensure they arrive in perfect condition. Actual delivery times may vary based on your location and customs procedures, but we strive to keep things smooth and transparent.
Global Coverage with Exceptions
We ship globally to bring comfort and style to customers worldwide! However, please note that we do not deliver to some remote areas and parts of Asia due to logistical constraints. If you have any questions about your specific location, feel free to reach out to our customer support.
Tracking Your Order
After your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey right to your door, so you can anticipate the arrival of your new favorite comfort items.
Note: Delivery times are estimates and might be affected by factors beyond our control, such as weather or customs delays. We appreciate your patience and understanding.
Easy Returns
Not completely satisfied? We offer a hassle-free return policy within 15 days of receipt. Just contact us at [email protected], and we’ll guide you through the process—because your satisfaction is at the heart of our mission.
Thank you for choosing Koolaburra by UGG. We’re here to make your shopping experience as comfortable and stylish as our products!